RentDirect Automotive Ltd., and our affiliates and subsidiaries ("Company" or "We") respect your privacy and are committed to protecting it by complying with this Privacy Policy (the "Policy") and the applicable privacy laws in British Columbia and Canada.
This policy describes:
• How we collect, use, disclose, and protect the personal information of our customers ("you"). • Describes the types of information we may collect from you or that you may provide when you use our services and interact with the website rentdirectauto.com (our "Website").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.
We will only use your personal information in accordance with this Policy unless otherwise required by law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
In this Policy, personal information means any information about an identifiable individual. Personal information may, for example, include direct or indirect identifiers such as a person's name or driver's license number, as well as information that, when used in combination with other available information, allows a person to be identified.
Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your information. By accessing or using our services and Website you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time. We will notify you of any changes by posting the new policy on our Website. Your continued use of our services and Website after we make changes indicates that you accept and consent to those changes, so you are encouraged to check the Policy periodically for updates.
Information We Collect
We may collect several types of information from and about you, including:
• Contact Information: such as your name, date of birth, email address, phone number, address, driver's license and insurance information.
• Payment Information: such as your credit card number or other payment account information. • Reservation Information: such as rental dates, pick-up and drop-off locations, vehicle preferences, and rental agreement details.
We may collect non-personal information about your interaction with our services and Website, including: • Technical information or details about browsing action: such as your IP Address, browser type, pages visited and other similar information.
• Telematics Data (information gathered by your vehicle and how you interact with it): your vehicle may be equipped with pre-installed event data recorders, global positioning devices, OnStar® and other communications systems that may be connected to the internet or cellular services, or other similar technology ("Telematics Devices"). We may collect information and data from Telematics Devices such as location of the vehicle, engine diagnostics and other information related to the vehicle's performance and status.
How We Collect Information
We use the following methods to collect your information:
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• Direct interactions with you when you provide it to us, for example, on applications for our services, or on other forms filled out via phone, email, or otherwise, or corresponding with us in person, by phone, email, or otherwise.
• When you visit our Website.
• When you use our vehicle and when your personal information is captured by it. • From government and other entities with information on your driving record and claims history.
How We Use Your Information
We use information that we collect about you or that you provide to us to:
• To provide you with our services, such as renting a vehicle, making a reservation or processing a payment for our services.
• To improve our services and Website.
• To better understand how our vehicles are being used.
• To recover lost, stolen or towed rental vehicles.
• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing.
• To respond to legally binding requests from law enforcement, regulatory authorities or other third parties.
• For any other purposes described in this Policy.
Disclosure Of Your Information
We may disclose personal information that we collect, or you provide as described in this Policy: • To our subsidiaries and affiliates.
• To payment processors for billing purposes.
• To contractors and service providers we use to support us in operating our business and providing our services and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Policy.
• To comply with any court order, law or legal process, including to respond to any law enforcement, government or regulatory authority requests.
By providing your personal information or engaging with our services and/or Website, you consent to this disclosure.
Interprovincial Transfers of Personal Information
We may transfer your personal information to a province other than the one in which it was collected in order to fulfil the purposes outlined in this Policy. When your personal information is outside of its province of origin, it is subject to the laws of the province in which it is held, which may have different privacy protection laws than those in force in its originating province. Your personal information may be subject to disclosure to courts, law enforcement authorities and regulatory agencies in that other province pursuant to the privacy laws of that province.
Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for including for the purposes of satisfying any legal, accounting, or reporting requirements.
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How We Protect Your Security
The security of your personal information is important to us. We use physical, electronic, and administrative measures designed to secure your personal information from loss, misuse or alteration. Once your personal information is no longer required to fulfil the purposes outlined in this Policy, we take proper measures to destroy, erase or anonymize it in a manner that continues to maintain your privacy.
Although we have safeguards in place to protect your personal information, we cannot guarantee absolute security of your personal information. Any transmission of personal information is at your own risk.
Your Rights
You have the right to:
• Access and review the personal information we collect and hold about you.
• Access information about the ways in which your personal information is or has been used. • Request corrections to any inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal requirements. • You can opt-out or request to stop receiving electronic communication and/or text messages at any time either by using the unsubscribe mechanism within the body of any such message or by contacting our Privacy Officer using the contact information below.
• Withdraw your consent to collect and use your information by contacting our Privacy Officer the using the contact information below. Please note that should you choose to withdraw your consent, we may not be able to provide you with our services.
Minor's Privacy
Our services and Website are not intended for use by minors. If you believe we may have collected the personal information of a minor without parental or guardian authorization, please contact us.
Links and Third-Party Websites
Our Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies, and we are not responsible for the privacy policies and practices of third parties. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
Contact Information
If you have any questions, comments or concerns about this Policy or our information collections practices, please contact our Privacy Officer at:
Attention: Privacy Officer
Email: privacyofficer@rentdirect.com
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